Route tickets by emotional urgency
SentimentRoute analyzes incoming support tickets with AI, instantly escalating high-emotion messages to your senior agents — before frustration turns into churn.
Start for $18 / moAI Sentiment
Scores every ticket in real-time
Smart Routing
Escalates angry tickets instantly
Live Dashboard
Track trends & agent performance
Pro Plan
$18
per month, cancel anytime
- ✓Unlimited ticket analysis
- ✓Webhook integration (Zendesk, Intercom, custom)
- ✓AI sentiment scoring & routing rules
- ✓Real-time sentiment dashboard
- ✓Email alerts for critical tickets
- ✓Priority email support
FAQ
How does the sentiment routing work?
Each incoming ticket is scored by an AI model for emotional intensity. Tickets above your configured threshold are automatically assigned to a senior agent queue via your support platform's API.
Which support platforms are supported?
SentimentRoute connects via webhooks and REST APIs, making it compatible with Zendesk, Intercom, Freshdesk, and any platform that supports outbound webhooks.
Can I customize the routing thresholds?
Yes. The dashboard lets you set sentiment score thresholds, define escalation rules per channel, and assign specific senior agents or teams to receive escalated tickets.